FICA mess up

<p>I have been to Nedbank on Friday 3March to sign off some docs and also to forward FICA details. The consultant at the branch was very helpful and sent the documents off via mail and also showed me that he was placing the documents in the courier envelope to be sent off. I hae been following up with Nedbank about how far they are with the process and only get sent from post to pillar because apparently the FICA approval has not been done yet. then one calls the customer complaints department who require an email which will take another 24 hours to respond to only taking my predicament to the next week of waiting again. The service stinks. I was promised that all will be resovled within 3 working days and now i am being sent form one deparmtent to the other. The poor consultant is also trying his utmost from the branch side and the people apparently at the head office don't see the urgency in processing ones documents.</p> <p> </p> <p>i need feedback in this regard, as being on the telephone with Nedbank agents both in FICA and customer service departments has definately not helped me.</p>