FICA Locked

I would like to outline how terrible this week has been for me all thanks to NedBank. Since Tuesday the 26th, my account was somehow locked for FICA reasons and I went ahead and did my best to investigate and found out that I had to re-submit my proof of residence in order for me to have it re-opened. On Thursday the 28th, I went ahead and submitted the required and was told that the process would take about 3-4 banking days to complete. Friday the 29th, I was in contact with the FICA consultants and it was explained to me that my documents were received successfully and further advised that I have the option to ask the branch that assisted me to perform an SOS upliftment if I needed to use some of my money urgently. I then contacted the branch for assistance and the consultant told me that he would get back to me before the end of the day. I waited and waited but he never called. Saturday the 30th, I called the branch again to find out the progress on this and I decided to rather speak to the branch manager and the consultant who said he would call was day off. The branch manager was absolutely useless and had no idea about the SOS upliftment process and told me that the FICA consultants do not work on Saturdays. He further explained that on Tuesday the 3rd of May, he would do a follow up and there is a possibility that I can only have access to my money on Friday the 6th. I called the call center to inquire again and only to find out that the FICA consultants do work on Saturdays and then explained the situation again to them and of the service I received from the branch. They advised me to contact the branch once more and clarify that they can contact the call center for assistance if they needed help. I called the branch once more and spoke to the branch manager (Mr. Manamolela Mo***eng) and explained to him what the call center agent had advised me to do. The branch manager then decided he would no longer continue to listen to my sob story and put the phone down on me.