FICA issues, staff & redundancy

This is by far the worst bank to bank with I’ve never preferred it and if it wasn’t for circumstance I would still not bank with them they are the most *********** bank. 4 months ago I had opened the account at a Sassa branch applying for my child’s Grant & the girl who assisted me did her own nonsense. She faulted my FICA I couldn’t make transactions on the account and when I went to the bank at Protea Gardens I found out I was registered as Mr and Fikile “assisted” but never rectified the problem. Second month I’m expecting Sassa to pay out the child’s grant and I’m informed that I need to go to Nedbank and FICA mind you I did that with that consultant Fikile but clearly he did not know what he was doing past 2 months I go to Maponya Mall and I’m assisted by Walter who takes over 20 minutes of my time telling me that my account is sorted along with my FICA. Third month still have not received my child’s pay out I call Nedbank cause I was worn out with going to the branch another redundant consultant informing me that my account is fine “all is well”. Cherry on top 3 weeks after speaking to the consultant who assured me my account is clear Nedbank sends me an SMS to go the branch and FICA my documents I’ve been FICAring for the past 3 months, today is the 4th month I am not only livid and gutted by this whole experience but I’m appalled by the staff Nedbank hires not only are they redundant but don’t seem to know what they are doing. I wouldn’t advise anyone to bank with them, I’ve had the most dragging and hell time of my life banking with them for only 4 months. I knew they were a terrible bank but never did I think it was this horrific