FICA incompetence

Hi, Nedbank Randridge Mall has always been our branch of choice for all our Body Corporate banking. So basically it goes like this: Request received to re-submit FICA docs; Being a Body Corporate there is a fair bit of paperwork involved so we get the pack together and deliver same to Jaco at the branch; We then receive an sms to inform us we are still not FICA compliant; Call made to branch and we are told by Jaco all is in order; Another sms received to inform us we are still not FICA compliant; Contact made and we are told all that is needed is a "source of income"; Attend Nedbank Randridge Mall and Jaco is no longer an employee [no surprise there...] get the run around from the manager who tells us we will have to go to another branch to get this done and that we will also need to restart the whole process from the beginning as the docs are no where to be found. Spectacularly **** service. Time to move to a new bank.