Fica flaws and very slow feedback

Firstly , I have been a nedbank customer for a few years now and I manage my ACCOUNTS perfectly .<br> <br> I got an sms this morning requesting me to FICA , apparently my address is incorrect , so I leave the office and go into the Stellenbosch branch to go and FICA , After taking time off work , driving all the way to the bank and waiting for 15 minutes for someone to assist me , I get told there is nothing wrong with my address details , I find this to be unacceptable and a waste of my precious time , secondly , I have app**** for one of your products last week Thursday , it is now the following Thursday and I am still waiting for some proper feedback , I find your online services to be unsatisfactory to say the least .