FICA failed, International payment not processed, Nedbank consultants ***********.

Nedbank ***** Department suspended my Nedbank ID without my knowledge, when I called them cause I couldn't access my banking app. I was told my banking ID was suspended due to suspecting of *****ulent activities, was told to go a branch , a consultant told me that I had to wait for her call after she receives feedback from the ***** department for them to release my banking ID. To no response for a week ,I called the bank again and was forwarded to the ***** department whom released my account in no time and I was told the consultant who helped me doesn't know her job properly. Went back to that consultant to unsuspend my banking ID and FICA my daughter’s account which is linked to my profile, after 2 weeks I was called by the bank saying that I need to FICA my daughter’s account, I told them I did and they said it wasn't verified correctly. Last week went to the bank again to FICA the requested, was told it would take 24 to 48 hours to verify, till today it still says pending verification. Called the bank again to check, was told it wasn't done correctly again, told them my job is very far from any Nedbank branch can't I email the required document and they can verify with the consultant that last helped me, was told not possible, meaning I can only use the funds in my account after I go the bank again which is after August cause am tied up at work. Plus I have an international payment sent last week Monday to my daughter’s account , it is still not cleared in my account. I called Nedbank Global on Tuesday to process it and till today still not processed. I really not happy with how Nedbank is handling this situation, am involving my lawyer cause now am suffering because of Nedbank Consultants negligence.