EK
Eric K
1 reviews | Active since Jan 2018
21 Jan 2018, 15:12
FICA DOCUMENTS
Hi Dear,
I'm experiencing the worst service in banking system with Nedbank Fica department. I received a message to submit fica documents and I did it at N1 city branch since end of December but since than my account have been on and off every week. I have to call the customer care every 2 days to activate my account. It's feels like we don't value to them or our money is useless to them. I'm actually thinking of closing all my accounts with Nedbank.
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Replies (3)0
Replies (3)
Nedbank's replyOfficial
21 Jan 2018, 16:26Dear Eric
We sorry to hear about your experience, a Resolution Manager will contact you within business hours to assist you.
Regards
Client Experience Team
Best regards,
Nedbank's reply21 Jan 2018, 16:26
Official
Dear Eric
We sorry to hear about your experience, a Resolution Manager will contact you within business hours to assist you.
Regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
22 Jan 2018, 15:36Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply22 Jan 2018, 15:36
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
23 Jan 2018, 09:07Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply23 Jan 2018, 09:07
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,