Fica document was submitted 4 times and still...

When I opened this account I submitted fica document. After that I submitted via lansdown branch. And when I was in cape town I yet again submitted fica documentation. Last week I went to lansdown branch again to submit fica documents. However, when I want to do certain ttransactions via internet banking I get a message that I can't continue because of outstanding fica documentation! How many times must I then go to nedbank and submit fica documents!?<br> Please help, because I now have to go into a branch todo certain transactions which could have done via internet!