FICA DOCS

For the last 4 months I have had requests to complete my FICA details and send documents. I have done it more than 4 times and Nedbank still froze my account. I went to the Branch in Hayfields Pietermaritzburg in November last year they then submitted again for me and opened my account. Last week I got an email again saying I must complete FICA otherwise my account will be limited. I emailed back to say I did this November 2025 and they emailed back to say I must ignore the email as my details are complete. Today I try to access my account and they say I have limited usage I can't transfer, buy or send money. Nedbank why am I struggling like this, it's not right. Who is not doing there job here.