FICA disaster - Frozen Account

About 8 weeks ago I received an SMS asking me to update my FICA documents for my business account. Within a few days I went into the Pinelands Branch and was helped by a very friendly person named Busi. When I left the branch we were both happy everything was done and submitted. A few weeks later I had another SMS. Went to the branch and was told ALL is up to date. Today, 1st September 2017, my account was Frozen. Went into the branch and was told it was a FICA problem. Same lady helped me and called the FICA centre who told her there were documents missing. She said she would resubmit. A few hours later I went back to the branch and was helped by another person. She said I should leave and she would resolve the issue before end of day. This did NOT Happen. I have been with Nedbank for over 22 years, the last five of which have been one problem after another with the bank JUST NOT LISTENING. I have had enough. Only question left is which bank I move to.