FICA causes frozen account with no warning

<p>I tried to pay a bill with my card to find out it had been frozen. I phoned the helpline to find out it had been frozen due to FICA and I was supposed to bring in my documents. This is after 6 years of having this account. No one sent me anything to tell me to bring in these documents! All of my money and my husband's money is in this account. Then to go in with the documents to find out the account will be unfrozen in a couple of days. At this point our home had run out of electricity and we had absolutely no cash with us. As a very proud person, borrowing money until my account is unfrozen is very embarrassing. I sat in Nedbank N1 city in tears after feeling like every large corporation I work with just does not care about individuals and all the red tape and bureaucracy takes away the humanness. The lady assisting me said there was nothing they can do and turned away from her crying customer! </p> <p> </p> <p>I felt unimportant and helpless. No money and no dignity left after this experience. I am just so disappointed in the way Nedbank made me feel.</p> <p> </p>