FICA blocked account but documents submitted numerous times

<p>I opened a business account in April 2017 and provided all the required FICA documents. Then I received a call on 5 July 2017 from the Newtown Contact Centre saying that my account will be Frozen on 11 July 2017 due to pending FICA documents. I explained to the contact centre that I have already submitted all the required documents as it was required to open up the account. The contact centre agent told me that I need to go to my branch immediately and provide all the documents again otherwise the account will be frozen. I went to the branch within 30 minutes of that conversation and provided ALL the FICA documentation AGAIN.</p> <p> </p> <p>After complying with all the processes Nedbank required of me, they failed to complete their own FICA process and now my business account has now been Frozen.</p> <p> </p> <p>I explained to Nedbank that I will not be able to pay my employee's salaries or perform any other crucially important transactions with the account being Frozen, which will cause significant damage to my business.</p> <p> </p> <p>I comp**** to all of Nedbank's requests and still my account was frozen.</p> <p> </p> <p>I am appalled by the incompetence of the FICA department and their disregard for my business account as I have requested that the FICA department contact me personally to resolve this issue and they have blatantly refused to talk to me.</p> <p> </p> <p>I want a representative from the FICA department to contact me immediately explaining to me why the process has not been completed, even after I have done everything they have required and have done so within their required timeframes. I want this representative to give me a commitment on when my account will be active.</p> <p> </p> <p>Regards.</p>