FICA Blocked account

I was informed by a supplier that the MOTHS account number *** was blocked due to FICA. Well here starts the problem. Was informed that a Lwandile came to see me for the information this is untrue. He did not even contact the other signature of the account. <br> I quote (Small Business Manager came to see me at my work yes I was on leave, yes went to old residential premises Yes I am at fault did not give new address, BUT I have an e-mail address statements get sent monthly no e-mail no letter in the post advising that the account will be blocked.<br> Now we have to go to the Branch we are both working people is there no CALL CENTRE that we can e-mail the documents t<br> I feel this process from Nedbank needs a little tweeking to get more streemlined.