FICA block but documents are in the branch

<p>I'm so appalled at the level of incompetence either with Nedbank or FICA.</p> <p>I recently opened up a business account at Melrose Arch and was told to bring forth all the relevant documentation including FICA documents to open up the account which was done swiftly. I was issued a card and could transact immediately.</p> <p>To cut a long story short. I received a call from a FICA agent last week telling me that I need to submit documentation to the branch to avoid having my account blocked. I explained to him that the documents are with the branch already as I obviously couldn't open the account had I not submitted them. He then said they never received anything from the branch but he'll request for them. </p> <p>Yesterday, my account was blocked & still is. I rushed to the branch after having a useless conversation with yet another FICA agent telling him that he should request from the branch. Upon my arrival at the branch, it was revealed to me that the documents were sent 4 times to FICA already in June. So tell me who or how must one accept such level of incompetence?? I was told that block would be lifted yesterday but as I'm typing, is still not done. I'm unable to transact on the account!!!</p> <p>Nedbank or FICA, please fix this nonsense. </p> <p> </p> <p> </p>