FICA

I've been a Nedbank customer for nearly 15 years and have generally been satisfied with their services. However, recently my experience has been disappointing. I received two SMS requests to verify my FICA documents, so I visited the Mall of Africa branch with the required documents and was assured that everything was up to date.

Three months later, I discovered that my account had been suspended. I returned to the same branch, resubmitted the documents, and it took about two weeks to reopen my account, which was done on May 8, 2025.

Today, I've received another SMS and email stating that there are outstanding documents required for FICA and that my account will be suspended on June 11 if I don't submit them. When I call the bank, I'm told that my FICA is up to date and no further document submission is needed.

I'm finding it increasingly frustrating with Nedbank's inconsistent service. What's going on here? The service seems to be getting progressively worse.