FICA

Today I received a call from Nedbank Centurion Lifestyle Centre. In August 2015 I went to the branch with proof of my new address. Now, in February 2016, 6 months later I get a call informing me that the FICA office did not receive my FICA documents and my accounts will be blocked if I don't submit it again. Now I need to take the time to go there and give them the proof of address again based on the banks inability to do just a small thing like changing an address. No wonder people just leave it with their old addresses because Nedbank can't even get a small thing like changing an address right the first time. Bad customer service! I should maybe investigate if one of the other 3 major banks are more competent in doing the small and insignificant part of their jobs correctly. Maybe their can do their jobs! I am ok with major issues and sorting it out, but something so small and you cant even get that right? Come on!!