Fica

On the 30 November my account was frozen due to Fica, without any communication telephonically or email wise. I have had numerous visit to the bank increasing limits, requesting banks statement but not once did anyone picking up the there are missing or required documents for FICA. On the 05/12/15 assisted by Bongi. I was told to bring proof of address, when I asked how come this was not communicated to me she told me when I opened the account I did not bring proof of residence, I disagreed with her because she had no answers for me and on the 7th I submitted and asked the turn around time which I was informed it 48 hrs till today I can not access my account it's till frozen, how does one live with an active bank account I have money that has to go into the same account it 24hrs not even sure if it will go through. I am utterly disgusted with this kind of service. Right now I'm broke with R20 in my wallet all thanks to nedbank and fica