Fica

My account was frozen 18 Months after I oppend my bussiness account. Apparently the account was not ficad and I had to Fica the account. No warning. No notification. The account was just Frozen. So I went to a Nedbank branch with my docs an Emmanual then i formed me that they don't fica at that branch. I asked for the Manager Cynthia an she said no they do and thay I must be helped. So needless to say 3 days later we found that the account was not Ficaed. So madelain at Irene branch now sunmitted my documents to fica but no joy. 2days later the backoffice rep**** that the documents send to them eas to darm. So now 8 days later my account is still not ficcaed. We cant go on holiday because I cant access my account. I don't know whay else I can do to access my funds.