FICA

Can someone please remove the block on my account because everytime when I go to other branches they tell me that they cannot work on my account as it has been put on hold ,they tell me that I have to go back to ALBERTON because that is where I submitted my documents for FICA.I have escalated this matter before and I also went back to ALBERTON ,the lady who was dealing with this issue said she will fix everything and she will call me back ,Indeed she called me and told me that the problem has been resolved and I was happy .Today I called NEDBANK enquiring about something and I was told that my account has been put on hold ,I must go to ALBERTON branch again?oh no! is this a joke ?I have been with NEDBANK for -20 YEARS !!!! do I have to move to another bank ?