FeesMustFall

I am utterly disgusted in the way Nedbank complaints department consultant Tito just handled my complaint. I have never received such poor service in my life. I called in to complain about some ridiculous fees that were deducted from my account, because Nedbank think all their clients are billionaires, and was trying to explain what had taken place. I was not asked my id number or anything regarding my account before the consultant was ready to give me a answer, without looking into my account to see what i am saying is true. When someone complains it is the duty of the consultant to acknowledge the clients complaint and try and emphathise before providing feedback. I am utterly disgusted in the service I just received, and if this is the way you treat clients and their complaints then how to you expect to retain them. Client satisfaction and good service is what differentiates you from your competitors, and if you place such little emphasis on it then surely your business will not thrive.