XN
Xander N

1 reviews | Active since Aug 2015

02 Aug 2015, 19:24

FEES ON CLOSED ACCOUNT

Three weeks ago, I closed my savings account with Nedbank Tygervalley because I opened a Savvy Plus account with them. However, on a weekly basis, I get sms's from them informing me that I am in arrears with my account. Due to my job, I am only free on Sundays and Mondays and it is not possible to go and see them every time. After the first sms I went to see them and they informed me that fees were charged on my savings account after it was closed and that I had to open the account again so that they can write off the R5 outstanding and close the account again. The next week I received the same sms again. I went there again, and I was told to just ignore the notice. They will sort it out. However, now after three weeks, I still get messages. When are they going to sort this out? This is now harassment I think. I am not responsible for this situation and they are not keeping their word in sorting the matter.

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Replies (1)
Nedbank
Nedbank's reply02 Aug 2015, 22:16
Official
Hello Xander1273,


We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team