JJ
Jane J

1 reviews | Active since Jun 2015

14 Mar 2017, 07:18

Fees deducted

<p>You deducted funds from my account without my consent and without my<br />agreement. You deducted funds without consulting me, I have already paid the<br />monthly installment so why did you deduct extra funds without consulting with<br />me.</p> <p>The arrangement is that you deduct the monthly installment as per<br />agreement, any additional funds that might become available I will pay into the loan account.<br />You have now taken my lawyers fees from my account.<br />Please see to it that it is refunded in full.</p>

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Replies (1)
Nedbank
Nedbank's reply14 Mar 2017, 08:25
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team