Fees charged on inactive credit card which is still in Nedbank's possession!!!!

I have never in my whole life with a bank with terrible services such as Nedbank. I app**** for a credit card on the 11th of October and after a lot of follow ups finally got a message from the bank on the 4th of November "welcoming me to Nedbank". I have had to call and make follow ups continuously and have been told that my card is with the distribution department. Today (the 21st of November), to my absolute horror and surprise, I get a Personal Cardholder statement which reflects an initiation fee and credit facility services fee totaling R219.65. How is this possible when I haven't even received my credit card nor have I activated it? Can anyone account for this please? Also, do the different departments not communicate? How did this happen? How are you guys going to fix this? Can someone help me cancel this credit card which is proving to me that it will be very problematic in the long run? I just don't want to deal with Nedbank - not now, not ever!!!