Fees charged after full settlement of Nedbank personal loan

I settled my Nedbank personal loan (account ***) in full after receiving a settlement quote dated 17 December 2025. The quoted settlement amount was R17,061.23, stated to include all interest and fees, and was valid for 7 days. I paid R17,132.01 within the validity period, and the payment reflected on 22 December 2025, thereby fully settling the loan. Despite this, Nedbank charged additional fees on 23 December 2025: Disbur*****t fee: R130.62 Admin fee: R69.00 Charging fees after a settlement amount (inclusive of fees and interest) has been paid is incorrect. The account now shows a credit balance of –R341.91, confirming that Nedbank owes me money. I am requesting: Reversal of the post-settlement fees Written confirmation that the account is fully settled and closed Refund of the R341.91 credit balance Confirmation that my credit profile reflects the account as settled I expect this matter to be resolved without further delay.