feeling really hopeless at this point

I have called Nedbank several times and have been transferred from pillar to post. I have been to the branch and sat there for hours as well. It seems no one can help.

I have a credit card with Nedbank Payment was due on this account and so I requested my boyfriend to go and deposit the money. In error he deposited the money into Nedbank personal loans internet account instead of the credit card. I do not have a personal loan with Nedbank and requested the money be relocated into my credit account. no one seems to know how to resolve this problem, it really worries me that people are not trained for situations like this

I have no guarantee of my refund which really worries me

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