feedback regarding my student loan application

In the beginning of March 2015 I submitted my application for student loan. You wont believe it when I tell you to date i havent got feedback as to whether it was declined or approved. i have made follow-ups since then. i decided to call the bank around March seeing that the banker who was supposed to be helping me does not call me to give me feedback , she told me that the application was declined, only to find that the application has never been captured which means she told me lies! then the next time i went to the bank to find out why the application was declined i was told she took a transfer to another branch, then i asked for someone who can assist me, they gave Sophie she tried to help me, but she said she cannot capture the application because the branch manager has not given her the access.at that time its April, i continued calling Sophie for updates but nothing changed. Mid-April i got an sms saying\ your application cannot be processed due to incomplete documentation "i went to the bank"