1 reviews | Active since May 2016

12 Sept 2016, 09:55

Fee Charges

<p>I`ve been banking with Nedbank for years, I always had the e-Notice feature for the past few years which was sold to me to avoid honouring fees. For the past 2 months Nedbank has charged me honouring fees despite the fact I deposited money into the account within the stipulated time of my e-Notice alert. I called in and was told to go to my branch, I went to my branch and was told the feature does not exist. The bank Manager, Theresa as well as consultant Rene was unwilling to reverse charges. What is the point of this feature where I get charged for SMS notice and then further honouring fee, this is daylite *******. If this is not resolve ASAP I`m in the process of looking for a new bank</p>

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Replies (1)
Nedbank
Nedbank's reply12 Sept 2016, 10:52
Official

Hi Brett Mason Abrahamse

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,