MB
Marcelle B

1 reviews | Active since Aug 2010

24 May 2017, 11:01

FEDUP!

<p>I HAVE MY VEHICLE FINANCED BY NEDBANK MFC AND THEY HAVE HELPED ME IN THE PAST BY FREEZING THE ACC WHEN I RAN INTO TROUBLE, IVE ALWAYS PAID, NOT ALWAYS THE RIGHT AMOUNTS BUT I PAID, I RECENCTLY SENT THEM AN EMAIL WITH SUPORTING DOCS TO EXPLAIN WHY I CANT MAKE THE FULL INSTALLMENT ON MY VEHICLE AND ALSO EXPLAINED I WILL BE SETTELING THE ACCOUNT IN FULL AT THE END OF AUGUST, I ALSO EXPLAINED I WAS PUT ON SHORT TIME AT MY WORKPLACE AND ITS DIFFICULT TO PAY THE FULL INSTALLMENT AT THIS TIME AND ALSO EXPLAINED I CAN PAY R1000 PM TO ATLEAST SHOW MY WILLINGNESS AND COOPERATION IN THIS REGARD, AND I APL**** FOR THE ACC TO BE FREEZED UP UNTIL AUGUST WHEN I FULLY SETTLE THE VEDHICLE, ALL OF THE ABOVE WAS DECLINED AND I WAS TOLD ACTION WOULD THEN BE TAKEN, WHICH I THINK IS UNFAIR TOWARDS ME AS I WAS FORTHCOMING AND HONEST, I SPOKE TO MOKONE AT THE COLLECTIONS DEPT AT MFC ********** I UNDERSTAND ITS A BUSSINESS BUT IM ATLEAST WILLING TO OFFER A OPTION AND THEN SETTLE THE VEHICLE, I CANNOT HAVE IT REPOSSESSED AS IM USING IT FOR WORK AS WELL, I HAVE ASKED TO ADD THE ARREARS TO THE SETTLEMENT AMOUNT THEN SETTLE IT AS A WHOLE, DECLINED, THIS IS A SERIOUS PROBLEM FOR ME , I ALSO SAID SHOULD I NOT SETTLE THE VEHICLE END OF AUGUST I WILL HAPPILY GIVE THE VEHICLE BACK, MY MOM IS HELPING ME WITH THE SETTLEMENT AND SHE CAN ALSO CONFIRM ALL OF THE ABOVE, </p>

0
Replies (6)
Nedbank
Nedbank's reply24 May 2017, 11:11
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply25 May 2017, 10:06
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

MB
Marcelle B's update13 Aug 2017, 20:53
Reviewer Update

Good day,

The person that my complaint was escalated, i have missed place their details would you please get them to contact me or you can leave details so i can contact them, i spoke to a very helpfull indian lady,

Thanks

Marcel

Nedbank
Nedbank's reply14 Aug 2017, 07:45
Official

Good day Marcelle

The person who assisted you was a Indian male for this matter. Please advise if you requires further assistance ?

Kind regards
Client Experience Team

Best regards,

MB
Marcelle B's update15 Aug 2017, 08:41
Reviewer Update
Good day, The person who attended to my hellopeter complaint was an indian male, i know, he escalated it to head office in Jhb i assume, and the person who helped me there was an indian lady and i would like to contact her in connection with my vehicle settlement
MB
Marcelle B's update16 Aug 2017, 08:50
Reviewer Update
Could someone please contact me regarding this matter please!?