Fed up with nedbank

I'm so fed up with nedbank. I've logged a complaint rhe 11th May 2023 today is the 29th my case is still open. The client service managers Tshidi don't give feedback I need to keep on following up. Her colleague Vernon is so arrogant and patronizing it's difficult to deal with them. I've tried closing my account before I get charged another maintenance fee for an account I don't want to use, it's still active and open got charged another maintenance fee. Their services is so pathetic it's ridiculous. The funny thing is there is no superior over the client managers who you can report them to and they're ****y about it. The hilarious part is that this review will go to the complaints department and they will deal with this. Oh nedbank you *****ing your clients over and I pay so much money for this circus of a bank. I want my complaint to be resolved and my account closed!!!!!!