Fed up

I'm really fed up with the service I'm getting from Nedbank. I made a huge wrong move by switching to this bank.I was just at branch now for my lunch hour and I left without any assistance whatsoever. I was given the ticket number E064 by Tshepiso who wrote at the back of the tick that I need to be assisted with NPYR.I left there around 14:00 when my lunch time was over.I explained the situation to him and asked if I can come tomorrow without standing on a que again since I waited for a long time to be assisted and the fault was made by one of their consultants since I'm back at the branch. He agreed that the fault was made by one of their consultants but there's nothing he can do.I asked for the manager and he still asked me to sit even though I explained that I was already late for work. I regret the day I switched to Nedbank. Your service is really poor.