Febited for New cards

When I was called I asked her to deliver my new caeds to cresta, 2 weeks I have been getting confirmation it is at my Nedbank Key west branch. Went to cresra and complained. 3 days later I call was made by Asanda and she said it was a mistake and I will not be charged fpr the cards. R79.99 per card went off my account. Poor and pathic service. I HATE Nedbank. Where and when I have the chance I will urge people to leave