Faulty Wrong card

I am writing this with so much anger. I requested for a card on my credit card account. The card I received firstly it is a garage card, card doesn't work at all but I received an sms stating the card will be activated within 10 minutes. When I also tried to test the card with withdrawal, a message is received stating that the card is an international account and I will be charged an additional fee of R50 and I am south african, this really puzzled me.

I am angry because I wasted my transport money for a wrong card and also that doesn't work at all. Also I was in contact more than 5 times and my calls kept on being dropped after holding for more than 10 minutes. Will my transport money be refunded as I will have to go again for a card and how will this be rectified without inconvenience me, will the next card be delivered on my home address with no charge?

Please advise as soon as possible because I really need the card.