Faulty Nedbank Atms- Nedbank Greenacres Branch Port Elizabeth

I opened a Nedbank account in August 2018 for my rental debit order as my agent uses Nedbank. I have been depositing from Nedbanks outside ATMs an amount ranging from 4300- 4400 for that debit order. The debit order goes off my account on 1 or 2nd of every month. on the 31st of January 2019 I attempted to deposit a cash amount of R4400 at a Nedbank Branch ATM in Greenacres Mall Port Elizabeth. The ATM jammed with my money stuck in the machine, the security guard on duty assisted me to recover R2660, R1740 went into the machine. He advised me to come back to the Branch for assistance the following day. On the same day, Thursday 31 January 2019 I drew R1740 from another account and drove to Baywest Mall Nedbank Branch to deposit because my debit order was still to go through. I went to the branch as instructed the following day, Friday 1 February 2019, and was told a query would be lodged which would take 4 days. I received an email on the 5th confirming that indeed money would be reverted back into my account and only received R340 of my R1740 deposit. Today the 13th of February I attempted to contact the bank as I still had not received the balance of R1400 not only that the common decency to inform me of their decision. The Consultant phoned to inform me that their ATM only registered R340 and I would not be getting the rest of my money. I specifically go to the branch ATMS for security reasons, their faulty ATMS jammed and I had to endure a longer than necessary wait. There are too many reasons why I am upset, apart from the obvious inconvenience of being R1740 short. Nedbank lacked the common decency of consultation, it took 13 days and my own effort for me to get information about my money lost in their faulty ATMS. I would not advise anyone to continue doing business with Nedbank.