FAULTY ATMS AT WONDERPARK MALL BRANCH

Query ID 804891 *** Pathetic service from Nedbank wonder park mall branch, Unprofessional consultants, no empathy nor sense of urgency , especially the two that I met at this branch yesterday. I deposited funds into a Bank account yesterday - on ATM, funds are still not reflecting even today and yet it is supposed to be immediate transfer, not even receipt received so I am basically left with nothing to prove that I made a deposit(except their incident report). Their two ATM's were faulty and resulted in that incident, is disgusting that now they then tell you about their SLA's? THEY WONT EVEN ALLOW CLIENTS TO GO INSIDE THE BANK TO MAKE DEPOSITS TO AVOID ALL OF THIS BECAUSE THEY ARE ALREADY AWARE THAT THEIR MACHINES ARE FAULTY. That was not the first time also that this is happening. The first time i did not get the receipt but at least funds were transferred to where they were intended.

Now ME the client has to suffer because of their faulty ATM's, I am disadvantaged and feel abused right now by this bank, taken advantage of because all of them keep telling me about SLA's OR DROPPING THEIR CALLS( I SPOKE TO BUSI, THIBE,TUMI - and they all dropped the calls pretending to put me through)- and I can not even go to their back office to fix this myself.

What concerns me again is what if I was an old fragile woman with no energy at all to go back and forth to the bank and didn't have any funds to make calls every now then - then what would have happened?

I now have to wait 2 to 7 days for a transaction that is meant to be immediate?????How is that fair to me the client????? Nedbank has caused me a lot of unnecessary stress - so disappointed Is now 14: 20pm, since morning Nedbank ATM custodians have not reconciled to see that there is a mismatch in your ATM deposits?????????????????????????????????