Faulty atm made to be my problem

On 26th September 2021 I deposited R7950.00 into the nedbank atm and the atm showed error and no slip was issued. I then deposited some more funds and they were allocated correctly. I then called nedbank to report the problem and I was given the reference number 796312 and was told to expect feedback in 3 days time. I then received message that the query was declined without any reason provided.

I then went to the branch and the new query was raised and was given the assurance that before the end of the day the funds will be allocated. New reference was given as 800557. Since then I have been to the bank several times and several references issued and each time given the promise to check the balance later in the day but so far nothing has happened, instead today I was callously told by Boipelo at Soshanguve Crossing that they are investigating. No timeframes given as usual.

R7950.00 may be nothing to Nedbank but to me is a whole lot of money that I worked hard for, to be given a run-around as if I want their money it's just downright disrespectful. Does it take a month just to balance one atm??