Faulty ATM. Cash Held. Unhelpful call centre.

I am from Australia. I am travelling in South Africa. I was using a MasterCard prepaid travellers card. To Nedbanks credit, it has not given me any issues until now. <br> <br> I made a cash withdrawal of R600. Transaction was approved and the machine told me to collect my card. However, no cash or slip came out, and the machine immiediately stated - We are experiencing a technical problem. I took a picture of this at the same time. In the end, it weng back to the start screen. No cash received.<br> <br> I called the CallCentre, and they said they would help. But after 15 minutes of waiting and not much happening, said they cannot find the card, and to contact my bank in Australia. Also, 'advised' me to check with my bank before travelling. I had made it clear that it has worked several times before, at NEDbank atms, and this was a system error (No cash or slip!!). <br> <br> 3 minutes later, i withdrew the cash from an ABSA atm with no problem. They did not help much beyond that? I even gave them the terminal number and TIME of transaction, Norwood Mall- D109, 15:43.<br> <br> Will go to a branch tomorrow and hope someone can assist better there. I am on ***. <br> <br> <br> <br>