Faulty atm

Today morning around 10 am i went to a nedbank atm at palm springs shopping centre to withdraw money,the atm swallowed my card and gave me slip written that my card has expired,the was also another person which the samething happened to him, i quickly rushed to evaton mall branch where i received bad customer service, i called the call centre inside the branch and spoke to Cameroon Chetty over the phone he blocked my card and advised that i will get a replacement card for free, i then waited in the line for 30 or more minutes to be helped when i got to teller number 6 the consultant told me i had to pay an amount of R130 for the replacement card , i refused and told him to close my account and give me my money i no longer want the card he then told me i have to make a card first so i can get my money back, my question is why should i make a card if i no longer want any business to do with the bank? . I then requested to to speakto a branch manager ,he said he will make time , i the waited for more than two hours he didnt get back to me...my question is why should i pay for a replacement card when your atm is faulty ? Why should i make a card in order for me to close my account with you?