FATCA Submission broken

The FACTA form is broken. I've submitted it 4 times now but I keep getting told that I haven't submitted my details. https://www.nedbank.co.za/content/forms/af/nedbank/FATCA-and-CRS-Individual-and-Controlling-Person-Self-Certification.html

Then you try call them on ********** . You get put on hold for a minute and then the call drops.

Fix your systems Nedbank