FAST RESOLUTION TO QUERY

About 2 or 3 weeks ago i purchased a R1000 for a Spa voucher on Greenbacks and thought it had gone through. When i didnt receive the voucher i went online and saw my greenback points had not changed. So on monday 5 October i did the purchase again. <br> <br> I bought the greenback in order to use it on Monday 12 October for my birthday. <br> <br> By wednesday 7 October i saw my greenback points where back to normal and NO SPA VOUCHER again!<br> <br> I called Nedbank and spoke to a gent for almost 20 minutes who then put me through to Kayla who called someone and they let her know they were now processing it and it would be done by tuesday 13 October. TOO LATE. <br> <br> I was quite annoyed and Kayla remained very calm despite my irritation and requested from 'someone' that this be processed and ready for my birthday on Monday 12 Oct. <br> <br> After 40 minutes on the phone she gave me her name very clearly and assured me she would call me on monday to check that i got my voucher. <br> <br> As it turns out....a few hours later...i received the voucher! <br> <br> Thank you Kayla! It has been a rough year for me so i need that spa day on Monday and you made it happen! <br> <br> (Ref for my call: ***5)