Fast asleep in ***** department

Usually ***** on the ball..

But today you are all clearly on Christmas, and could not be bothered to answer your phones..

1 hour I held...and still no answer, had to go into the bank for help... if there 30 min no answer!?!? *** is wrong with you ???

Clearly money being ****** from my account does not concern you...

And no the card never gets used online or at shops, go check for yourself.. only used to draw cash at your atm..

Second time you have an internal theft of my card.. security clearly lacking. I want the money refunded and the cross border fee you charge!

are you online to respond, or am I waiting till next year??