fantastic Service

I called the call centre yesterday and there was some technical issues in that my call could not be directed to the relevant department, and every time it was the call would cut and I'd have to call back. This was extremely frustrating for me as I continuously had to call back. I eventually spoke to a lady by the name of Lindy Dladla-Nyide who listened to me and was extremely polite to me even though I was irate. She went the extra mile for me by contacting me the following morning and had sorted out everything on my behalf, told me what I needed to do and even gave me her direct line in case I have any further issues. It was so refreshing to receive such great customer service not only from Nedbank, but from someone in the contact centre industry. Keep up the high standards and fantastic customer service. Give that lady a bells