FANTASTIC - SANELISIWE MCHUNU

<p>I was so blown away with the service I received from Sanelisiwe Mchunu at the Nedbank call centre.</p> <p>I am not a Nedbank client but an FNB client, I unforntunetly paid a supplier but into an incorrect Nedbank account as on the day i was paying we had slow internet service and for some reason an incorrect number was put in. Anyway it was a large sum of money and I was really stressed, I spent my whole morning calling Nedbank to try and find out who the person was whos account I paid money into and no one at the call centre could help me. All they said was to call my bank which I had already done the nessasay steps with. I spoke to 5 call centre agents and even to the Hyde Park branch staff where this account was held but they refused to help me. Finally i decided to call once more and I got the most helpful and dedicated worker on the line Sanelieiwe who went out of her way to help me along with her manger Dhevan from the call centre number ********** 111. I cannot begin to praise her enough, she called me with all the documents and followed up all the way through. I really think that she is the is the ultimate best and most helpful call centre agent I have ever spoken to and I really think she could do much more for Nedbank. Truly a dedicated staff member. Thank you for all your help.</p>