False Reflection of events

I have had a loan with Nedbank for a few years. Lost my job and could manage it. However i then got a job and made arrangements to pay it. Which i did, every month without fail for over 2 years. I have since even increased my installment so that i finish it off quicker, to about 5 times more than i have been paying. My issue with Nedbank is that, it is not giving the ITC a true reflection of events when updating their information. It has reflected that i have not been making any payments towards the loan in years , which then reflects as bad debt on my profile.

That is not true and very prejudicial to me a customer, as it gives a false reflection of events. This has brought me very little joy when it comes to getting credit from anywhere. I app**** to Nedbank sister company MFC for vehicle finance and they could not assist me because they say i ahve not paid my account according to the credit beareus.

I have statements nut they are of no help when the bereaus are not being given the true picture of events. I need your help please. I love Nedbank and want to stay with them. However they are not treating me fairly. I spoke to a Busisiwe Shandu from NRR who was extremely rude.

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