VJ
VALENCIA J

1 reviews | Active since Jan 2012

18 Oct 2016, 08:26

False late payment messages!!!!

<p>So i accept a credit card offer from Nedbank and stated on apllication that i get paid on the last day of each month. I noticed within the first month of using the card i started getting mesagges by the 17th asking me to pay my overdue installment. Decided to phone the contact number provided and explained to them i dont get paid on the 15th. It was corrected that day and low and behold just yesterday the same thing happened!! I am again receiving sms's that my credit card is in access!!! This is now also reflecting at the credit bearau. I ak NOT in access, i must pay ONLY at the end of the month!!! I cannot wait to pay up this card and cancel it...will never do business with Nedbank again. If i knew this card would cause me so much trouble i woulda just not taken it.</p>

0
Replies (1)
Nedbank
Nedbank's reply18 Oct 2016, 08:52
Official

Dear Valencia,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team