1 reviews | Active since Nov 2012
FALSE INFORMATION SUPP**** BY CALL CENTRE
<p>Due to misleading information given to me by the Nedbank Card Division Call Centre Agent, my credit card was blocked. I later discovered the true situation and requested that the blocking be lifted, but was told that this cannot be done. They now want me to pay R120 for a new card. Unless this fee is waved, I intend moving to another bank. </p>
Dear Beverly,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Beverly,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
I was contacted today by Pamela Pillay of Nedbank Executive Service Support, who has advised me that I was indeed wrongly advised by the call centre agent, and that my card will be replaced at no cost to me. Thank you Pemela, you have been a great help and have restored my faith in Nedbank, hence the increase in your star rating.
I was contacted today by Pamela Pillay of Nedbank Executive Service Support, who has advised me that I was indeed wrongly advised by the call centre agent, and that my card will be replaced at no cost to me. Thank you Pemela, you have been a great help and have restored my faith in Nedbank, hence the increase in your star rating.