False information on Website / *********** Staff

<p>I visted the Ladysmith branch this morning to open a new account, after completing and submitting all documentation online. The website clearly states that I had to just bring my reference number, proof of address and Identity Document OR Smart Identity Card OR Passport to finalise the process. When finally being seen too by a lady named Nadine, she completely refused to assist me as I took my valid passport and not my green barcoded ID book. </p> <p> </p> <p>Nedbank advertises all their new services online and on the radio/TV - but when a potential new client visits the branch with the correct documentation as per the website - they get turned away. </p> <p> </p> <p>Pathetic. </p>