SM
SESHNI M

1 reviews | Active since Mar 2012

15 Nov 2016, 13:05

FALSE INFORMATION FOR CREDIT CARD

<p>I HAVE BEEN ADVISED BY THE COLLECTION DEPARTMENT - ANTOINETTE THAT IF I PROVIDE PROOF OF PAYMENT AND EMPLOYMENT TODAY, MY CREDIT CARD WILL BE UNBLOCKED IMMEDIATELY. I SENT THIS INFORMATION OF TO ********** AROUND 10AM TODAY AND THEREAFTER SPOKE TO OCTAVIA FROM COLLECTIONS AT AROUND 11/12 TODAY. SHE ADVISED THAT NO ONE IN THAT DEPARTMENT WORKS THERE AND IT TAKES ABOUT 2 TO 3 WORKING DAYS TO RESOLVE! THIS BETTER BE RESOLVED TODAY OR I WILL BE TAKING IT UP FURTHER!</p>

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Replies (1)
Nedbank
Nedbank's reply15 Nov 2016, 13:59
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team