False information and *********** consultants

In last week, I called the customer service number ***and made an arrangement for 1 debit to deduct on 27/02/2015 for a loan repayment. I would then call back on 02/03/2015 to make an arrangement for a double debit at the end of March. Then on 27/02/2015, a double debit went off, I called the number and an agent confirmed that I would get a refund to the extra premium that went off and while setting up the arrangement the call cut. I called the number back immediately and there was no answer. <br> I called on 28/02/2015 and still no answer. I called back on 02/03/2015 and still no answer. I finally got through today and the agent informed that no refund can take place. I am very livid with the whole experience and expect that I am refunded the premium the went off incorrectly and please note that I have spent R150 in airtime for this matter that is far from sorted !