1 reviews | Active since Jan 2017

06 Dec 2017, 12:41

False information

I am a new home owner through nedbank , I must say this hasn't been the best experience at all as I'm told my hole loan is in arrears with more than R2000 ....but my bond was paid . I don't understand how am i in arrears .the consultants I spoke to could not give a clear resolution with that our call got cut off without getting any clarity on the matter.now they saying my bond for December will be more than R9000....I'm shocked .please help on this matter, my ID Number is ********** 957087

0
Replies (2)
Nedbank
Nedbank's reply06 Dec 2017, 12:48
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply08 Dec 2017, 09:41
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,