False information

On monday 27th Nov 2017 we went to Nedbank around 2pm to withdraw social club money and we we told that the person who is reaponsible for that already knocked off and there's nothing that they can do about it..we opened Current accounts and according to the lady that was helping us it has to reflect immediately, todate we havent received our money....on tuesday after 4pm we went back to check why we didn't receive our money and we were told a different story that it takes 72 hours to reflect. when we asked to speak to the manager the reception guy told us that he went out and he doesn't know when he's going to come back and showed us a phone that we can dial the number and take it up to the complain department. he did not bother helping us. we then suggested that we speak to the lady who assisted us on monday then the lady told us that processes changed and we just have to wait that 72 hours and there's nothing that she can do then we had to leave with no help. please help as it's now more that 72 hours and current account. acc no: ********** 702 SOS Maoutie